How We Showed What True Automation Looks Like

Why April Was Worth Looking Back At  

April marked a key milestone in Bulgaria’s digital progress. As the need for scalable, compliant digital solutions intensifies, AI-driven enterprise automation has emerged as a critical enabler for organisations advancing digital transformation.

Digitalization360, hosted by our strategic partner Evrotrust, created a space to turn that growing demand. It turned interest into concrete steps toward digital trust and efficiency. DigiTech Consult joined as a speaker. We highlighted how our automation solutions enable organisations to move faster, stay compliant, and deliver better customer experiences. Through our presentation and use cases, we showed what true, integrated AI enterprise Аutomation looks like. It was demonstrated in real-world practice.

The Event That Brought Bulgaria’s Digital Leaders Together  

On April 8 at Hilton Sofia, Digitalization360, hosted by Bulgaria’s leading trust services provider Evrotrust, gathered more than 230 business leaders, technology experts, and institutional stakeholders.    

The event focused on advancing trust-based electronic services and accelerating Bulgaria’s digital shift. It showcased real-world applications like qualified electronic signatures, AI-powered onboarding, and compliance automation across financial and retail sectors.

Leaders from UBB Bank, Hitachi Solutions, Kaufland Bulgaria, POK Doverie, and SoftServe joined the stage to share how they moved toward paperless operations. Through real examples, they highlighted what worked, what proved difficult, and what digitalization looks like when theory meets execution in Bulgaria’s fast-changing regulatory environment.

At DigiTech Consult, we focus on turning automation into measurable business results. Our solutions help teams work faster, stay compliant, and deliver better service. 

During a keynote, our Founder and CEO, Milena Ribarova, presented real AI automation use cases in action. 

She elaborated on how AI-driven enterprise automation streamlines document-heavy processes like onboarding and signing through a single AI virtual assistant. Attendees saw how each part of the journey, from identity verification to status updates, is handled in one cohesive workflow using DigiTech Consult’s proven AI automation, integrating tools like DRUID AI, UiPath, Viber, and the Evrotrust mobile app.  

For example, a customer can start a chat with an AI assistant and verify their identity through its Evrotrust integration. They receive auto-generated documents and stay updated through coordinated channels, all led by the AI assistant.

The system supports:  

• Communication across voice, email, chat, and web  

• Document generation based on CRM and identified data inputs  

• Qualified electronic signatures (QES)  

• ID verification and AML checks  

• Status tracking and automated notifications  

• Seamless integration across business systems  

 A Shift We are Proud to Be Part Of  

One of the most rewarding parts of the event was the engagement from companies actively developing their  digital strategies. These were decision-makers seeking practical answers to challenges raised throughout the day.   

Our presentation addressed those exact needs with AI-driven enterprise automation solutions already running in real-world operations — helping teams move faster, meet compliance goals, and cut down unnecessary complexity.  

Digitalization360 fostered valuable connections, reaffirming the strong alignment between DigiTech Consult’s approach and the community’s priorities – from process simplification to building digital trust. 

Automation That Works the Way You Do 

Automation simplifies the day-to-day. It helps teams stay focused, moves tasks forward smoothly, and ensures systems work together seamlessly. At DigiTech Consult, we design solutions that eliminate delays and let people focus on what drives impact.    

Reflecting on Digitalization360, our collaboration with Evrotrust stood out as a meaningful part of a larger, collective movement toward smarter digital infrastructure. It marked a shared step forward.  

If you are working toward faster operations, better control, and simpler compliance — our team is ready to explore how these results could apply to your operations.  

Book a call with us to explore how we can help simplify operations and meet compliance, all in one seamless process.