Customer Service Automation transforms how organizations interact with customers — automating repetitive inquiries, routing requests intelligently, and empowering agents with real-time insights. It ensures every customer gets fast, consistent, and personalized support across all channels, 24/7.
Customer Service Automation leverages AI, chatbots, and process orchestration to manage customer interactions from start to finish — integrating seamlessly with CRM, ERP, and ticketing platforms.
Automatically classify, prioritize, and respond to common customer queries.
Deliver consistent experiences across email, chat, phone, and social channels.
Provide contextual suggestions, data lookup, and next-step recommendations in real time.
Direct inquiries to the right teams or agents instantly based on issue type or sentiment.
Reduces operational errors while significantly increasing process speed and efficiency.
We enable organizations to automate support operations, reduce resolution times, and deliver outstanding customer experiences — without increasing team size.
Discover how our AI-powered solutions help leading banks and insurers reduce costs, improve service, and stay ahead of compliance demands.
Reduced average handling time by 63% using Conversational AI for first-level claims triage — freeing up human agents for complex cases.
Implemented a smart onboarding assistant that guided customers through KYC verification, reducing drop-offs by 42% and boosting activation rates.
Developed a real-time virtual assistant for fraud notifications and user verification — improving response times by 70% and reducing call center load.
Automation reshapes customer engagement across industries — providing faster service, lower costs, and consistent experiences.
Account inquiries, fraud alerts, and claims processing
Order tracking, returns, and personalized offers
Billing, outage reports, and plan upgrades
Appointment scheduling, prescription renewals, and patient support
Booking updates, cancellations, and loyalty management
Citizen inquiries, application tracking, and information requests
Our mission in DigiTech Consult LTD is to help your business find the right balance of human vs. robot in the separation of duties and enable people to achieve their most fulfilling position in your company. We properly identify the value-added from the automation opportunities and then find the right automation. Companies can also rely on us to support them in the process of automation adoption by the employees as well as further technical support.
Founder and CEO
An in-depth look at cutting-edge developments and success stories from Bulgaria’s robotics and automation ecosystem.
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“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes.
Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”
