Messaging Automation through Viber and WhatsApp enables organizations to deliver timely, personalized, and secure customer communications at scale. From instant notifications to interactive two-way chats, automation ensures your brand stays connected, responsive, and relevant — 24/7, across the platforms your customers use most.
Messaging Automation bridges customer interactions across Viber and WhatsApp — enabling real-time updates, alerts, and transactions while integrating seamlessly with CRM, ERP, and ticketing systems.
Send payment reminders, order confirmations, and policy updates instantly.
Enable customers to respond, update details, or confirm actions via secure messaging.
Broadcast personalized marketing or service messages to segmented audiences.
Trigger messages based on events such as payment due dates, deliveries, or policy renewals.
Enhance interactions with images, buttons, and links for a fully interactive experience.
We help businesses simplify customer communication by automating repetitive touchpoints and integrating conversational workflows into their existing systems.
Discover how our AI-powered solutions help leading banks and insurers reduce costs, improve service, and stay ahead of compliance demands.
Reduced average handling time by 63% using Conversational AI for first-level claims triage — freeing up human agents for complex cases.
Implemented a smart onboarding assistant that guided customers through KYC verification, reducing drop-offs by 42% and boosting activation rates.
Developed a real-time virtual assistant for fraud notifications and user verification — improving response times by 70% and reducing call center load.
Automated messaging drives faster communication, better customer experience, and increased engagement across industries.
Transaction alerts, balance updates, and KYC notifications
Policy renewals, claim updates, and contract confirmations
Order confirmations, promotions, and loyalty program updates
Appointment reminders, lab results, and prescription notifications
Shipment tracking, delivery status, and driver coordination
Bill reminders, service updates, and outage notifications
Our mission in DigiTech Consult LTD is to help your business find the right balance of human vs. robot in the separation of duties and enable people to achieve their most fulfilling position in your company. We properly identify the value-added from the automation opportunities and then find the right automation. Companies can also rely on us to support them in the process of automation adoption by the employees as well as further technical support.
Founder and CEO
An in-depth look at cutting-edge developments and success stories from Bulgaria’s robotics and automation ecosystem.
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“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes.
Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”
