Discover how this event can help professionals across industries harness the power of chatbots and RPA to streamline workflows, enhance customer experiences, and drive measurable business impact. Whether you’re in customer support, operations, or management, you’ll gain practical insights to make AI and automation work for you.
Learn how to optimize workflows, reduce response times, and boost customer satisfaction through automation.
Gain insights into integrating chatbots and RPA into existing processes and measuring ROI.
Understand technical implementation, tool selection, and maintaining seamless operations.
Discover strategic advantages of AI and RPA for cost reduction and service excellence.
This webinar will bring together industry experts who will share practical insights and best practices on implementing AI-powered solutions at scale. Participants will gain a clear understanding of how to balance automation with human interaction, ensuring a personalized customer experience while driving operational excellence. Whether you are just starting your digital transformation journey or looking to optimize existing systems, this session will provide actionable strategies to stay ahead of the curve.
Discover how chatbots and Robotic Process Automation (RPA) are reshaping customer service operations. Learn how AI-driven chatbots can handle routine customer inquiries, reduce response times, and improve satisfaction, while RPA automates repetitive backend processes to increase efficiency and accuracy. Real-world business cases will showcase measurable ROI, cost savings, and strategies for seamless integration into existing workflows.
Welcome & Introduction
Kick-off the session with a warm welcome, a brief overview of the webinar, and introductions to our expert speakers who will guide you through the journey of AI-powered customer service.
Keynote: The Future of Customer Service with AI & RPA
Discover how chatbots and RPA are transforming the way businesses interact with their customers. Learn how AI-driven chatbots can streamline communication, reduce waiting times, and improve satisfaction, while RPA automates time-consuming backend tasks for greater efficiency and accuracy.
Case Studies: Business Success
Stories
Explore real-world examples from industries such as telecom, banking, and e-commerce. See how leading companies have implemented chatbots and RPA to cut costs, boost ROI, and enhance customer experiences—along with the challenges they faced and how they overcame them.
Closing & Key Takeaways
Summarizing the key lessons learned, practical steps for adoption, and how organizations can begin their journey toward smarter, automated customer service.
Here you’ll find answers to the most common questions about our webinar ‘How Chatbots & RPA Transform Customer Service’. Can’t find what you’re looking for? Feel free to reach out to us directly!
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Yes, this is a hybrid webinar. You can join remotely via the live stream link provided after registration.
You can register by completing the online registration form on our website. Once your registration is confirmed, you’ll receive a confirmation email with event details and the link to join the webinar.
Attendance is free, but registration is required to secure your spot. If there is a paid version or limited access, it will be clearly stated on the registration page.
Yes, the webinar will be recorded. All registered participants will receive a link to the recording after the event so you can watch it at your convenience.
Absolutely! You’ll be able to ask questions in real time using the Q&A or chat feature. Our speakers will address as many questions as possible during the live session.
You’ll need a stable internet connection and a device (computer, tablet, or smartphone) with audio capabilities. The webinar will be hosted on [Zoom / Microsoft Teams / another platform], so make sure you have the latest version installed or access via your web browser.
Our distinguished panel of industry experts includes:
Sarah Chen – Director of Customer Experience Innovation, UiPath
Dr. Michael Anderson – Head of AI Solutions, IBMElena Petrova – Senior Product Manager, Conversational AI, Microsoft
Rajesh Patel – VP of Digital Transformation, Accenture
This webinar explores how Chatbots and Robotic Process Automation (RPA) are revolutionizing customer service across industries. Our expert panel will discuss how intelligent automation enhances customer engagement, reduces operational costs, and drives seamless digital experiences.
You’ll also gain practical insights into how leading organizations implement AI-driven solutions to improve efficiency and satisfaction.
Explore the integration of RPA and machine learning in financial services. Learn how automation enhances KYC processes, AML compliance, fraud detection, and regulatory reporting, while improving operational efficiency and reducing errors.
“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes.
Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”
